FAQ

How can I contact you?

You can reach us anytime through our contact us page and our team will get back to you as quickly as possible.

Do you offer free shipping?

Yes! We offer FREE worldwide shipping on every order, with no minimum purchase required.

Will I receive tracking information?

Absolutely. As soon as your order is shipped, you’ll receive a tracking number by email so you can follow your package directly from our website.
Note: Some carriers may offer limited or partial tracking depending on the region.

How do I track my order?

You can track your order using the link in your shipping confirmation email or directly through our dedicated tracking page on the website.

How long does processing take?

Once your payment is confirmed, your order enters processing for verification, quality checks, and secure packaging. This stage typically takes 1–4 business days.

What are your delivery times?

After dispatch, most orders arrive within 7–14 days, depending on your location and local postal services. While delivery times can occasionally vary we always monitor shipments to ensure they reach you as smoothly as possible.

Where do you ship from?

We work with trusted, high-quality partner warehouses around the world. This allows us to offer a wider selection of modern pet essentials while keeping products affordable.

Why can delivery times vary?

Shipping times depend on the warehouse location, carrier speed, customs clearance, holidays, weather conditions, and your local postal service. We always monitor shipments to ensure smooth delivery.